Shipping & Returns
Shipping Policy
Shipping & Returns Policy
Shipping Information
We aim to get your groceries and essentials to you quickly and safely.
Delivery Areas:
We currently deliver to selected areas.
-
Same-Day Delivery: Available for orders placed before 12pm (where applicable)
Delivery Fees:
-
Orders over £30: Free Standard Delivery within 3 miles of Diss
-
Orders under £30: £2.50 flat rate
Click & Collect:
Pick up your order. Ready within 2–3 hours depending on store hours and stock.
Return & Exchange Policy
At The Asian Pantry, we want you to shop with confidence. Our return policy ensures that you can make returns or exchanges with ease if you've had a change of heart or are unsatisfied with a product. We value your trust, and our straightforward refund and exchange policy is designed to give you peace of mind.
Should you require any assistance with a return or exchange, our dedicated team is here to help. Your satisfaction is our top priority, and we appreciate your support of The Asian Pantry.
Returns & Refunds
Your satisfaction is important to us. If something’s not right, we’re here to help.
Returns Accepted For:
-
Incorrect or damaged items
-
Expired or spoiled products
-
Unopened non-perishable items (within 7 days)
How to Request a Return:
-
Contact our Customer Care team within 7 days of delivery
-
Provide your order number and details of the issue
-
We’ll arrange a return, refund, or replacement where eligible
Refunds:
Refunds are processed to your original payment method within 3–5 business days after approval.
Non-Returnable Items:
-
Fresh produce and chilled/frozen items (unless faulty)
-
Clearance or final sale items
For any questions, reach out to our Customer Care team. We’re happy to help!